Some very small items such as single LEGO minifigures will be shipped via postal mail since the cost of trackable and insured shipping for inexpensive items like these art too excessive to bear.Most shipped items are insured by Canada Post for loss or damage.Most shipped items are trackable through Canada Post's website.Canada Post is currently our sole shipping provider.If you need to exchange it for the same item, email us at and send your item to Toynado Toys, Unit D022 - 300 Greenbank Rd, Ottawa, ON, K2H 0B6, CANADA. We only replace items if they are defective or damaged.
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